Terms of service

TERMS & CONDITIONS

Last Updated: [10/10/2026]

Welcome to HYON, a brand operated by CONVEX WELLNESS. These Terms & Conditions govern your access to and use of the HYON website, including the purchase of condoms, lubricants, intimate-care and other personal-care products available through the website.

By accessing, browsing, registering on, or purchasing products through the website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. About HYON

HYON is a sexual wellness and personal-care brand operated by CONVEX WELLNESS.

The website provides information about HYON products and enables customers to purchase products online, subject to availability and these Terms & Conditions.

2. Eligibility

By using this website, you confirm that:

  • The information provided by you is accurate and complete.

  • You are legally permitted to purchase and use the products available on the website.

  • You will use the website and products only for lawful purposes.

  • You will comply with all applicable laws and regulations while using the website.

3. Website Use

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to the website or its systems.

  • Copy, reproduce, modify, distribute, or commercially exploit website content without permission.

  • Introduce viruses, malicious code, or other harmful material.

  • Interfere with the security or operation of the website.

  • Use automated systems, scraping tools, or other methods to collect website content without authorization.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, ingredients, features, and other information displayed on the website are accurate.

However:

  • Product colours and appearance may vary slightly from images shown on different screens.

  • Packaging may change from time to time.

  • Product information may be updated without prior notice.

  • Availability of products may change at any time.

The product packaging and label supplied with the product should be treated as the final reference for product-specific information.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue a product.

  • Modify product specifications or packaging.

  • Refuse or cancel an order where necessary.

If an ordered product becomes unavailable after payment, we will communicate the available options, which may include a refund of the applicable amount.

6. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, shipping charges, discounts, offers, and other charges will be displayed during the purchasing process wherever applicable.

Prices may be changed at any time without prior notice. However, the price applicable to a successfully placed order will generally be the price displayed at the time of placing the order, subject to correction of genuine pricing or technical errors.

7. Orders

When you place an order through the website, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to accept, reject, modify, or cancel an order in certain circumstances, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Delivery limitations.

  • Other operational or legal reasons.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method or process.

8. Customer Information

You are responsible for providing correct information while placing an order, including:

  • Name

  • Mobile number

  • Email address

  • Billing information

  • Shipping address

  • Other information required to process the order

HYON will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Payment

Payments may be processed through the payment methods and payment service providers made available on the website.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

HYON does not directly store sensitive payment information such as complete card details unless expressly stated otherwise in the applicable payment process.

10. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery timelines displayed on the website are estimates and may vary due to factors including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational issues

  • Incorrect address or contact information

  • Events beyond our reasonable control

Once an order has been handed over to the delivery partner, delivery is subject to the courier's operational process.

Customers should ensure that someone is available to receive the shipment where required.

11. Order Cancellation

Cancellation requests may be accepted only before the order reaches a stage where cancellation is no longer operationally possible.

Once an order has been dispatched, cancellation may not be possible.

Where an eligible cancellation is accepted, the applicable refund will be processed according to the payment method and HYON's applicable refund process.

12. Returns and Refunds

Due to the personal and intimate nature of certain HYON products, returns may be subject to specific hygiene and product-condition requirements.

Products may be eligible for return or replacement where permitted under our Return & Refund Policy, including situations such as:

  • Wrong product delivered.

  • Product received in damaged condition.

  • Product received incomplete.

  • Manufacturing or packaging issues reported within the applicable period.

For hygiene and safety reasons, opened or used intimate products may not be eligible for return.

Customers should inspect the package after delivery and contact HYON promptly if there is any issue with the order.

Any return or refund will be handled in accordance with the applicable Return & Refund Policy and applicable law.

13. Damaged, Incorrect or Missing Products

If you receive a damaged, incorrect, defective, or incomplete product, you should contact our customer support team as soon as possible.

We may request:

  • Order number

  • Photographs or videos of the received package/product

  • Images of the shipping label

  • Description of the issue

  • Other information reasonably required to investigate the complaint

After verification, HYON may provide an appropriate resolution, which may include replacement, refund, or another suitable remedy, subject to the applicable policy.

14. Discounts, Offers and Promotions

HYON may provide discounts, promotional offers, coupon codes, bundles, or other promotional benefits from time to time.

Unless specifically stated:

  • Offers may be subject to additional conditions.

  • Promotional offers may have limited validity.

  • Multiple offers may not be combined.

  • HYON may modify or withdraw an offer where permitted.

  • Coupon codes may be subject to product, order-value, customer, or other restrictions.

Any applicable promotional terms displayed with an offer will form part of these Terms & Conditions.

15. Reviews and User Content

Customers may be permitted to submit reviews, ratings, comments, photographs, or other content relating to HYON products.

You agree that content submitted by you:

  • Must be genuine and based on your experience.

  • Must not contain unlawful, defamatory, threatening, obscene, or misleading material.

  • Must not infringe another person's intellectual-property, privacy, or other rights.

  • Must not contain malicious code or promotional spam.

By submitting content to HYON, you grant HYON a non-exclusive, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, website, marketing, promotional, and advertising purposes, subject to applicable law.

HYON may remove or restrict user content that violates these Terms & Conditions or applicable law.

16. Intellectual Property

All content available on the HYON website, including but not limited to:

  • HYON name and logo

  • Product names

  • Product images

  • Packaging designs

  • Graphics

  • Text

  • Videos

  • Website design

  • Product descriptions

  • Icons

  • Layouts

  • Trademarks and other brand elements

is owned by or licensed to CONVEX WELLNESS / HYON, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.

Nothing on the website should be interpreted as granting you ownership or a licence to use HYON's intellectual property except where expressly permitted.

17. Third-Party Services and Links

The website may use third-party services, including payment gateways, logistics providers, analytics services, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies.

HYON is not responsible for the independent policies, practices, availability, or content of third-party websites or services.

18. Privacy

Your use of the website is also subject to our Privacy Policy.

We may collect and process information necessary to:

  • Process orders.

  • Deliver products.

  • Provide customer support.

  • Process payments.

  • Improve our website and services.

  • Communicate with customers.

  • Comply with applicable legal requirements.

Please refer to the Privacy Policy for additional information about how personal information is handled.

19. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from technical errors.

  • Free from viruses or other harmful components.

  • Compatible with every device or browser.

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, or circumstances beyond our reasonable control.

20. Disclaimer

Product information provided on the website is intended to describe the products and their intended use.

Customers should read the product packaging, instructions, warnings, ingredients, and other information supplied with the product before use.

If you have concerns regarding the suitability of a product for you, consult an appropriately qualified healthcare professional.

HYON does not provide medical diagnosis or medical treatment through this website unless expressly stated otherwise.

21. Limitation of Liability

To the extent permitted by applicable law, HYON and CONVEX WELLNESS will not be responsible for losses arising from:

  • Incorrect information supplied by the customer.

  • Misuse of products.

  • Failure to follow product instructions or warnings.

  • Delays caused by third-party delivery providers.

  • Website interruptions or technical failures beyond our reasonable control.

  • Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HYON and CONVEX WELLNESS, including their officers, employees, representatives, and service providers, from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your unlawful use of the website.

  • Your misuse of products.

  • Your infringement of another person's rights.

  • Information or content submitted by you.

23. Suspension or Termination

HYON may suspend or terminate access to the website or certain services where reasonably necessary, including where:

  • These Terms & Conditions are violated.

  • Fraudulent or unauthorized activity is suspected.

  • Required information cannot be verified.

  • Required by law or regulatory authorities.

  • Continued access may create security or operational risks.

Termination will not affect rights or obligations that arose before termination.

24. Changes to These Terms

HYON may update these Terms & Conditions from time to time.

Updated terms will be posted on the website with the applicable revision date. Your continued use of the website after the updated terms are published may constitute acceptance of the revised terms, to the extent permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer-protection and other mandatory laws.

26. Contact Us

For questions, complaints, order-related issues, or concerns regarding these Terms & Conditions, please contact:

HYON – CONVEX WELLNESS

Email: support@convexwellness.in
Phone: +91 7420034333
Registered/Business Address: No. 1 & 2, Hinjawadi Phase 1 Rd,Hinjawadi, Pune,
Maharashtra - 411057

Website: www.hyon.in

By using the HYON website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.